Shipping Policy

At Ella London Wholesale, we aim to make your shopping experience simple and convenient. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

Orders are processed after successful payment confirmation. Processing times may vary depending on product availability and order volume.

During busy periods, processing may take a little longer. We appreciate your patience and understanding.

2. Delivery Locations

We offer delivery to the locations available at checkout. Please enter your full and correct delivery address when placing your order to help avoid delivery issues.

3. Delivery Times

Estimated delivery times may vary depending on the product, destination and courier service. Please refer to the delivery information shown on the product page or at checkout for the estimated timeframe.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather or busy seasonal periods.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase. Shipping costs may vary depending on the product, delivery location and available shipping options.

5. Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched. Please allow some time for the courier's tracking system to update.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details when placing an order. If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first, if available. If you still need assistance, contact us so we can help you investigate the issue.

8. Damaged Items

If your order arrives damaged, please contact us as soon as possible and provide your order details along with photographs of the damage where possible. We will review the issue and advise you on the next steps.

9. Contact Us

If you have any questions about shipping or delivery, please contact us through our Contact Us page. Our team will do its best to assist you.

Ella London Wholesale — Thank you for shopping with us.