Terms of Service

1. Overview

Welcome to Ella London Wholesale. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Ella London Wholesale.

We operate this online store and website, including all related information, products and services, to provide you with a convenient shopping experience.

By visiting our website or purchasing from us, you agree to these Terms of Service and our applicable store policies. Please read them carefully before using our website.

If you do not agree to these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally able to enter into a binding agreement under applicable law.

You agree to use our website lawfully and not to engage in fraudulent, harmful or unauthorised activities. You must not attempt to interfere with the security or proper functioning of our website.

3. Products and Availability

Ella London Wholesale offers products across a range of categories, including Furniture, Beauty, Electronics & Gadgets, Home & Kitchen, Clothing & Fashion, and Toys, Kids & Sports.

We aim to display accurate product descriptions, images and prices. However, colours and appearance may vary slightly depending on your device or screen settings.

All products are subject to availability. We reserve the right to correct genuine errors in product information and to update or discontinue products where appropriate.

Nothing in these terms removes your legal rights if a product is faulty, misdescribed or otherwise does not meet the requirements of applicable consumer law.

4. Prices and Payments

Product prices and any applicable delivery charges will be displayed on our website or at checkout.

Prices may change from time to time, but changes will not normally affect orders that we have already accepted, except where permitted by law or agreed with you.

Payments must be completed using the payment methods available at checkout. Payment processing may be handled by third-party payment providers under their own applicable terms.

5. Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted.

If we cannot fulfil an order, for example because of a stock issue or a genuine pricing error, we will contact you and arrange an appropriate resolution, including a refund where applicable.

You are responsible for providing accurate contact, billing and delivery information when placing an order.

6. Shipping and Delivery

Orders are delivered according to the shipping options and estimated delivery information available at checkout.

Delivery times are estimates and may be affected by courier delays, weather or other circumstances beyond our reasonable control.

For more information, please refer to our Shipping Policy.

Your statutory rights relating to delivery remain unaffected by these terms.

7. Returns, Refunds and Cancellations

Our Returns & Refunds Policy explains how to request a return or refund.

Where applicable, UK consumers have legal cancellation rights for online purchases, subject to statutory exceptions. Nothing in these terms is intended to restrict or exclude your rights under applicable consumer law.

If an item is faulty, damaged, misdescribed or incorrect, please contact us so we can assist in accordance with your legal rights.

8. Intellectual Property

Unless otherwise stated, the content on our website, including text, branding, logos, graphics and website design, is owned by us or used with permission.

You may not copy, reproduce, distribute or commercially use our website content without appropriate authorisation, except where permitted by law.

9. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment providers and delivery companies.

We are not responsible for websites or services operated independently by third parties. Your use of those services may be subject to their own terms and policies.

10. Limitation of Liability

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under applicable law, including your statutory consumer rights.

To the extent permitted by law, we are not responsible for losses that could not reasonably have been anticipated or that arise from improper use of our website or products.

This section does not affect any rights or remedies available to you under applicable consumer protection law.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review that policy to understand how we collect, use and share personal information when you visit our website or place an order.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page with an updated date. Changes will apply as permitted by applicable law and will not remove rights you have already acquired.

13. Governing Law

These terms are governed by the laws applicable in the relevant part of the United Kingdom, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer, nothing in this section deprives you of protections that cannot legally be excluded under the law applicable to your circumstances.

14. Contact Information

If you have any questions about these Terms of Service, please contact us through the Contact Us page on our website.

Ella London Wholesale — Thank you for shopping with us.